Over 5.3 billion people are using the internet, and if you're a landlord in the United States, it's almost certain that the vast majority of your tenants are in that group. Why not take advantage of that to make life easier for you and them?
If you don't have an online tenant portal, you're not using technology to your advantage. It's time to join the rest of the modern world and get online.
Not sure if it's worth it? Read on to learn why we love tenant portals.
1. Streamlined Tenant Communication
Make communicating with your tenants easier than ever with a tenant portal.
Tenant satisfaction is tied to your ability to communicate. If they have to jump through hoops to get in contact with you or your property management team, they won't be happy.
With a tenant portal, you can keep all of the messages from tenants on your rental property in one place. Yes, you'll still get the occasional phone call, but written communication will be far easier to keep track of.
2. Easier Rent Payments
How do you collect rent from your tenants? You always want to make sure that it's on time and that it's an effortless process on all sides. Checks are on their way to becoming obsolete, cash is inconvenient, and no one wants to send a money order.
Most people have some form of digital payment option, so allowing tenants to pay rent through a tenant portal is the obvious choice. You get your rental income and they don't have to struggle to find the best way to pay you.
Bonus: tenants can set up rent reminders and auto payments so they never miss a month. It's the easiest option for everyone.
3. Quick and Easy Maintenence Requests
How are you keeping track of your maintenance requests? If you have some in your text inbox, some in your emails, and some in your voicemails, you may lose track of them. You're responsible for property maintenance, so you need to stay on top of it.
With a tenant portal, you can keep maintenance requests in one easy place. The maintenance professional you work with can also have access to those requests and even send notices to tenants about when they'll be available to work on the problems.
4. Easy Access to Documents
A lease is a legal document. In a perfect world, we'd all have organized filing cabinets for all of our documents, but that's not the reality for most people. It's common to lose paper documents.
You can store a digital copy of the lease on the tenant portal. That way, tenants always have access to it. This makes it easier to reference for questions, negotiations, and disagreements.
Start Using a Tenant Portal
A tenant portal makes life easier for everyone. You, your tenants, and your property management company will be able to stress less and communicate more easily. What's not to love about that?
Do you need help with setting up a tenant portal for your Woonsocket, RI rental property? At PMI Ocean State, we can help with that and more. We customize our property management services to best suit the needs of our clients.
Schedule a consult with us today.
